Privacy policy

Effective Date: 14 July 2025

At WeightsHub, your privacy and data protection are paramount. This Privacy Policy outlines how we handle your personal information when you visit or make a purchase from weightshub.co.uk. By using our services, you consent to the practices described below.

1. Who We Are

WeightsHub is an online retailer specialising in fitness and gym equipment. We are based in the United Kingdom. This policy applies to all visitors, customers, and users of our website.

2. What Information We Collect

We may collect, store, and process the following categories of personal data:

a. Information You Provide Directly

Full name
Contact details (email, telephone number)
Shipping and billing addresses
Payment details (processed securely via third-party payment providers)
Communications and correspondence with our customer service team

b. Information We Collect Automatically

When you browse our site, we automatically collect:

IP address
Browser type and version
Device details and operating system
Website interaction data (e.g. pages visited, time spent)

This data helps us optimise your browsing experience and detect fraudulent activity.

c. Marketing Preferences

If you opt into marketing, we collect preferences regarding promotional emails and product updates. You may unsubscribe at any time.

3. How We Use Your Data

Your personal data is collected for the following lawful purposes:

To process and deliver your orders
To provide customer support and respond to queries
To manage your account and transaction history
To communicate important service updates
To personalise your shopping experience
To comply with legal or regulatory obligations

We do not use your information for automated decision-making or profiling beyond what is necessary for fraud prevention and operational security.

4. Legal Grounds for Processing

We process your personal information under the following legal bases:

Contractual necessity – to fulfil our obligations when you place an order
Legitimate interest – to operate and improve our business
Consent – when you sign up for newsletters or marketing communications
Legal compliance – when required by law or regulation

5. Sharing Your Information

We treat your data with strict confidentiality. However, certain third parties are involved in delivering our services and may require access to relevant data:

Payment gateways
Delivery couriers
IT and hosting providers
Marketing platforms (only if opted-in)
Regulatory authorities, where disclosure is required by law

We ensure that all third-party service providers adhere to strong data protection standards.

6. Data Retention

We retain your personal data only as long as necessary:

For tax and accounting purposes.
Marketing preferences and browsing activity may be retained for shorter durations, or until you request deletion.

When no longer required, your data is securely deleted or anonymised.

7. Your Rights

The rights listed below may apply to you depending on your country or region:

Access – request access of the data we hold about you
Rectification – correct any inaccurate or incomplete data
Erasure – request deletion of your data where appropriate
Restriction – limit how we process certain data
Objection – object to processing based on legitimate interests or for direct marketing
Withdraw consent – opt out of email marketing at any time

To exercise any of the above rights, email us at support@weightshub.co.uk.

8. Cookies and Tracking Technologies

Our website uses cookies to:

Remember user preferences
Enable shopping cart functionality
Track performance and analytics
Support fraud detection

You can control cookie preferences via your browser settings. For a full explanation, please see our Cookie Policy (available separately).

9. Protecting Your Information

We take security seriously. Measures include:

SSL encryption for all transactions
Secure servers and firewalls
Role-based access for internal data usage
Frequent security audits

10. External Links

Our website may include links to third-party platforms. Please note, this policy applies only to WeightsHub. We encourage you to read external privacy notices before interacting with third-party sites.

11. Changes to This Policy

This Privacy Policy may be revised from time to time. Updated versions will be posted on this page, and the “Effective Date” will be revised accordingly. We encourage regular review.